The Carnegie Hill CSA (Community Supported Agriculture) is a member-based organization that works with local farmers to distribute their high-quality, freshly-picked produce and artisan products. Membership was down and the website needed to be updated.
Two initial goals of the new website were:
- Allow present members to quickly access information on their mobile devices.
- Engage potential members to sign up
This was our process:
STEP 1: UX RESEARCH
In order to fully understnad what the users of the CSA wanted to see on the website we first had to do some research:
- An online survey was sent to members.
- A series of User Personas were developed to better understand the type of people who are attracted to the CSA. This included looking at member’s behaviors, attitudes and how they spend their time.
- Interview people not familar with a CSA.
STEP 2: WIREFRAME
Based on the UX research a wireframe was developed and tested on members and nonmembers.
STEP 3: DESIGN & LAUNCH
Members are relieved that they can now access the information they need want quickly on their mobile devices. The bounce rate of the new website dropped, meaning more people were engaged and visited multiple pages to learn about the CSA.
Every Door Direct Mail (EDDM) Postcard
Since this was Manhattan, NY 95% of the members of the Carnegie Hill CSA live within a 5-10 block walking range of the distribution site. A great way to target these people living in this radius is use Every Door Direct Mail. You pick which postal routes, create a postcard and the U.S. Post Office delivers at minimal cost, every resident on that route.
The front of the postcard was all about the location and pictures of the beautiful produce. While the back gave more information about the benefits of joining a CSA.
Every Door Direct Mail (EDDM)